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Existing capabilities and tools like Screen Share, Manage Files, and Remote Shell continue to be supported on macOS Big Sur 11.

Workspace ONE Assist introduces support for macOS Big Sur 11 and is available on both Intel and Apple Silicon macOS devices. Note: Certain capabilities like the ability to invite additional guests to a session, manage files, run commands remotely through Command line, or the Remote Shell tool, Screen Recording, Screenshots, and Ending a session is limited to a Host of the session. Once permission is granted, the Guest can control the remote device and access other limited tools like White Board, Shortcuts, and the Virtual Keyboard. These additional participants (Guests) can remotely view the same device and draw over the device using the White Board tool provided within Assist.Ī Guest can also request permission from the Host to control the remote device.

The primary console user who initiates an Assist session (Host) can invite other participants to join the session by sharing a Session Invitation by Chat or email. Workspace ONE Assist introduces Session Collaboration to facilitate multiple console users to collaborate with each other by enabling them to remotely view and control the same device. For example, higher tiers of help desk and engineering resources. When providing efficient troubleshooting and support to end users, sometimes it is necessary for help desk and IT admins to collaborate with other subject matter experts.